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Delivery & Returns

Shipping

New Zealand: Free Shipping

Australia: $10NZD Shipping, free for orders over $100NZD 

We will endeavour to send out your order the same day within New Zealand and Australia via Courier post, - if your order is placed before 2pm, otherwise the following business day.

We currently ship to these 2 countries only.

Our Returns Policy

We happily accept returns on full-priced items that are in their original condition (With Swing tickets attached - in new, unused, unworn, unwashed condition) for an exchange, credit or refund.

Sale items can be returned for a credit or exchange only.

For all Returns / exchanges please email orders@hih.co  

Please send your returns back within 7 days after of receiving your order.

Exchange is subject to availability and we recommend submitting your request via email ASAP to arrange the exchange.

Returns and exchanges received outside of the above time frame will not be accepted,

A credit may be supplied subject to our assessment, and at our discretion.

Returns Process

For all returns if you can please be in touch with orders@hih.co

Please be in touch within 48 hours of receiving your order with your return information, - We will provide instruction from here.

For all exchanges, we will happily deliver the new item to you at our cost, once we have received your returned item.

To submit your exchange request please email orders@hih.co

All items need to be returned to us within 7 days from date of your parcel delivery and costs of return are at the expense of the customer.

Once the item has been received they will undergo a quality review and once cleared,

you will either receive your new items (for exchange), or a refund on the cost at purchase directly to the credit card or PayPal account used for the purchase. Someone from hih will contact you to confirm this. If there are signs that the item has been worn, damaged or it is not up to saleable quality we reserve the right to refuse the return and will communicate with you around this.

Faulty Items

Returns of faulty items will only be accepted if the goods were faulty when delivered to you.

the team at hih takes special care to check your purchase thoroughly for any faults before delivering to you.

All items returned as faulty will be inspected on receipt and any items deemed subject to general wear and tear will not be accepted as faulty.

Returns of faulty items must be returned within 7 days from the date of you parcel delivery.

We will replace a faulty item if a replacement is in stock and available.

If we do not have a replacement available we will arrange a credit to the value of the purchase made, doing our best to keep you very happy.